Frequently Asked Questions

All of our reformer models are built and made ready for dispatch within an average of 9 business days after order confirmation and completion of payment.

Delivery, taxes and duties are included in the price. There are no extra costs to pay on arrival, and every machine is shipped fully assembled. For the current price, please see the relevant product page.

All of our products come with a 2-year mechanism warranty. The warranty period starts on the date the product is delivered.

Payments can be made by bank transfer. For details, please see our Bank Account Details page.

Norden Reformer products are mainly made to order. This way every machine goes through our quality control process and is prepared with full attention to detail.

Our reformer range uses a premium solid wood frame, durable metal mechanism components and accessories suitable for professional use.

Machines are shipped fully assembled, so no build work is needed on arrival. Basic set-up and usage notes are supplied with the product, and you can contact us at any time if you need further support.

Return and exchange conditions are assessed according to the product type and the status of the order. For the current terms, please see our Returns and Exchange Policy page.

When choosing, it helps to consider your available space, your level and whether the machine is for studio or home use.

• Core Foldable Reformer: for home use where saving space matters
• Core Basic Reformer: a balanced entry model for the fundamental Pilates flow
• Core Tower Reformer: for those who want a wider variety of exercises
• Core Cadillac Reformer: for professional studio use and advanced requirements

For home use, the available space is usually the deciding factor. The Core Foldable Reformer stands out for those who want a more compact solution, while the Core Basic Reformer suits those who prefer a fixed, classic set-up.

In professional studio set-ups, the Core Tower Reformer and Core Cadillac Reformer are the most popular choices. These models offer a more comprehensive range of exercise variations.

After your order is confirmed, we will contact you about the process. You can reach our team directly for any information you need during the production and shipping stages.

Monday - Friday: 10:00 - 17:00
Weekend: Closed

Requests sent outside working hours are answered on the next business day.

You can contact us directly.

• E-mail: [email protected]
• Phone: listed on our Contact page
• Address: Uğur Mumcu Mah. 8981. Sk. No:12, Çiğli, Izmir, Türkiye

You are also welcome to write to us through the Contact page.