Privacy Policy

1. Data Controller

This Privacy Policy is administered by Norden Reformer ("the Company", "we", "us", "our"). Your personal data is processed by the Company in its capacity as data controller.

Contact Details:
E-mail: [email protected]
Website: nordenreformer.com
Address: Uğur Mumcu Mah. 8981. Sk. No:12, Çiğli, Izmir, Türkiye

2. Personal Data Collected

The following personal data may be collected when you use our website and benefit from our services:

2.1. Identity Information

• First name, surname
• National identification number (where required)
• Date of birth

2.2. Contact Information

• E-mail address
• Telephone number
• Address details (delivery address, billing address)

2.3. Customer Transaction Information

• Order details
• Payment details (credit card information is processed through secure payment systems)
• Invoice details
• Return and exchange details

2.4. Website Usage Information

• IP address
• Cookie information
• Browser type and version
• Operating system
• Page view information
• Click data

3. Purposes of Processing Personal Data

Your personal data is processed for the following purposes:

• Processing and delivering your orders
• Carrying out payment transactions
• Providing customer service and support
• Fulfilling legal obligations (issuing invoices, accounting records, etc.)
• Developing our products and services
• Marketing and promotional activities (where explicit consent is given)
• Security and fraud prevention
• Statistical analysis
• Resolution of legal disputes

4. Legal Grounds for Processing Personal Data

Your personal data is processed on the basis of the following legal grounds set out in Articles 5 and 6 of the KVKK:

• Your explicit consent
• Direct relevance to the establishment or performance of a contract
• Fulfilment of a legal obligation
• Necessity for the data controller to fulfil its legal obligations
• Our legitimate interests (continuation of our commercial activities, security, etc.)

5. Sharing of Personal Data

Your personal data may be shared with third parties in the following cases:

• Shipping Companies: For the delivery of your orders
• Payment Institutions: For carrying out payment transactions
• Legal Advisers and Accountants: For the fulfilment of legal obligations
• Legal Authorities: As required by law
• Service Providers: For website hosting, analytics and similar services

Your personal data is not shared with third parties for purposes other than those stated above.

6. Cookies

Cookies are used on our website to improve the user experience and to analyse site performance. For detailed information about cookies, please see our Cookie Policy page.

Types of cookies:

• Essential Cookies: Necessary for the website to function
• Performance Cookies: To analyse site usage
• Functional Cookies: To remember user preferences
• Marketing Cookies: For advertising and marketing activities (consent required)

7. Security of Personal Data

Technical and administrative security measures are taken to protect your personal data:

• Encrypted data transfer with an SSL certificate
• Secure server infrastructure
• Regular security updates
• Restricted access permissions
• Regular backup procedures

8. Retention Period for Personal Data

Your personal data is retained for as long as the purpose of processing requires and within the framework of statutory retention periods:

• Commercial records: 10 years
• Invoice records: 10 years
• Contract records: 10 years
• Marketing permissions: Until withdrawn

Once the retention period expires, your personal data is deleted, destroyed or anonymised.

9. Your Rights Under the KVKK

Pursuant to Article 11 of the KVKK, you have the following rights:

• To learn whether your personal data is being processed
• To request information if it has been processed
• To learn the purpose of processing and whether the data is used in accordance with that purpose
• To know the third parties to whom the data is transferred domestically or abroad
• To request correction if the data has been processed incompletely or inaccurately
• To request deletion or destruction within the conditions set out in the KVKK
• To request that correction, deletion and destruction operations be notified to third parties to whom the personal data has been transferred
• To object to an outcome to your detriment arising from the analysis of your data exclusively by automated systems
• To claim compensation if you suffer damage due to unlawful processing of your data

10. Exercising Your Rights

To exercise your rights under the KVKK:

• E-mail: [email protected]
• Written application: Uğur Mumcu Mah. 8981. Sk. No:12, Çiğli, Izmir, Türkiye
• You may submit your application together with the documents required for identity verification

Your applications are concluded within 30 days at the latest.

11. Transfer of Personal Data Abroad

Where your personal data is transferred abroad, it may, pursuant to Article 9 of the KVKK, be transferred to countries offering an adequate level of protection, or to recipients in countries without adequate protection who have provided a written undertaking.

12. Changes

This Privacy Policy may be amended due to changes in legal regulations or updates to our business processes. Changes take effect from the date they are published on the website.

13. Contact

For questions about our privacy policy:

E-mail: [email protected]
Website: nordenreformer.com
Address: Uğur Mumcu Mah. 8981. Sk. No:12, Çiğli, Izmir, Türkiye

14. Right to Complain

You may submit complaints regarding the processing of your personal data to the Personal Data Protection Board:

Personal Data Protection Board
Web: www.kvkk.gov.tr
E-mail: [email protected]

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