Warranty Terms

Warranty Period: All our products are sold with a 2-year mechanism warranty. The warranty period begins on the date the product is received.

Warranty Coverage

The following are covered during the 2-year warranty period:

  • Mechanism faults (springs, pulleys, straps, etc.)
  • Manufacturing defects
  • Material defects
  • Assembly faults

What Is Not Covered

The following are outside the scope of the warranty:

  • Wear and tear resulting from normal use
  • Misuse, neglect or accidental damage
  • Repairs or modifications carried out by unauthorised persons
  • Use of the product without its warranty certificate
  • Natural disasters, fire, flooding and similar events
  • Use of the product outside its intended purpose
  • Ageing of accessories and spare parts through normal use

How to Make a Warranty Claim

If you identify an issue covered by the warranty, please follow the steps below:

  1. Contact: Get in touch with us (by e-mail or phone)
  2. Information: Share the product details and a description of the issue
  3. Documents: Send a copy of the warranty certificate and the invoice
  4. Assessment: We assess whether the issue is covered by the warranty
  5. Resolution: If it is covered, the repair or replacement process is started

Required Documents

The following documents are required for a warranty claim:

  • Warranty certificate (if available)
  • Sales invoice or receipt
  • Product serial number (if available)
  • Photographs of the fault/damage

Warranty Processing Times

Once your warranty claim has been assessed:

  • Cases requiring repair: 5-10 business days
  • Cases requiring replacement: 7-14 business days

Timings may vary depending on the type of fault and spare part availability.

Repairs Under Warranty

Repairs carried out under warranty are free of charge. However:

  • If the product needs to be shipped to us, the outbound shipping cost is borne by the customer
  • Return shipping of the product after repair is covered by Norden Reformer

Replacement Under Warranty

If the product cannot be repaired or the same product is out of stock, it may be replaced with a product of similar specification. Replacement applies within the warranty period and for the same model.

Warranty Certificate

Please keep the warranty certificate supplied with your product. This document is required for warranty claims. The warranty may not apply to products without a warranty certificate.

Contact

For any questions about warranty procedures:

  • E-mail: [email protected]
  • Phone: see the contact details on our contact page
  • Address: Uğur Mumcu Mah. 8981. Sk. No:12, Çiğli, Izmir, Türkiye
  • Working Hours: Monday - Friday, 10:00 - 17:00
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